Business Identity & Contact Details
Returns, Refunds & Order Support 🌿
This policy explains when a return may be eligible, how to request one, who pays for return shipping, whether original delivery charges are refunded, and how refunds are processed. It also explains what to do if an item arrives damaged, defective, incorrect, or incomplete.
The Important Details at a Glance
Eligible returns are generally accepted within 30 calendar days following confirmed delivery.
Generally after the approved return has been received and inspected.
Customer support provides the applicable return warehouse address and instructions.
How Returns & Refunds Work 🧭
Return Request Period
Eligible products may generally be returned within 30 calendar days following confirmed delivery, subject to the return conditions described in this policy.
If you are considering a return, contact customer support within this period so your request can be reviewed.
Conditions for Standard Returns
To qualify for a standard return, a product should generally meet the following conditions:
- It remains unused and in its original condition.
- All original parts and accessories are included.
- The original packaging is included where reasonably possible.
- Valid proof of purchase or relevant order information is available.
Please accurately describe the item's condition when submitting your request. The returned product may be inspected after receipt.
How to Submit a Return Request
Before returning merchandise, email our customer support team with the details of your request. Please include:
- Your order number.
- The specific item you wish to return.
- The reason for the return.
- Photographs or videos where relevant.
Wait for your request to be reviewed and approved before shipping the product back. Customer support will explain the applicable next steps.
Three Steps to Get Started 📦
Send Your Request
Email your order number, item details, reason for return, and supporting images where relevant.
Receive Instructions
Wait for the review and approval. Customer support will provide the appropriate return destination and instructions.
Return & Inspection
Send the item according to the approved instructions. The returned product may be inspected after receipt.
Return Address & Shipping Instructions
Do not automatically send returned merchandise to the business registration address listed at the beginning of this page.
After your return request has been reviewed and approved, customer support will provide the appropriate return warehouse address and instructions.
Return Shipping & Original Delivery Charges
Responsibility for shipping costs depends on why an item is being returned. We distinguish between personal-preference returns and issues attributable to the product or fulfillment process.
Personal Preference Returns
For an eligible return due to a change of mind, personal preference, or another reason unrelated to a product or fulfillment issue, the customer is generally responsible for the return shipping cost.
Original outbound shipping: The original delivery charge paid for sending the order to the customer is generally non-refundable for these returns, where permitted by applicable law.
Product or Fulfillment Issues
If an item is damaged, defective, incorrect, incomplete, or materially misdescribed because of a product or fulfillment issue, we will provide an appropriate replacement, refund, or return solution.
Shipping costs: Where a refund is the appropriate resolution, the original outbound shipping charge will also be refunded, and the customer will not be required to bear reasonable return shipping costs resulting from the confirmed error, subject to applicable law.
Inspection of Returned Products
Returned products may be inspected after receipt to confirm whether the applicable return conditions have been satisfied.
The review may include checking the item's condition, the presence of original parts and accessories, and other details relevant to the approved return request.
Refund Method, Amount & Processing Time
Once an approved returned product has been received and inspected, an eligible refund is issued to the original payment method.
For an eligible personal-preference return, the refund generally covers the returned product's eligible purchase amount. The original outbound shipping charge is generally not refunded, and the customer is responsible for the return shipping cost, where permitted by applicable law.
If a refund is provided because of a confirmed product or fulfillment issue, the refund will include the original outbound shipping charge. Reasonable return shipping costs resulting from that issue will not be charged to the customer. Any refund amount remains subject to applicable law.
Our refund processing generally takes 5–10 business days after the returned product has been received and inspected. Your bank or payment provider may require additional time before the refunded amount appears in your account.
Damaged, Defective, Incorrect or Incomplete Orders
If an order arrives damaged, defective, incorrect, incomplete, or materially different from the product description, contact us as soon as reasonably possible.
Include your order number and supporting photographs or videos where appropriate so the issue can be reviewed.
After reviewing the circumstances, we will provide an appropriate replacement, refund, or return arrangement according to the nature of the issue.
Order Cancellation Requests
If you wish to cancel an order, contact customer support promptly so the request can be reviewed before fulfillment begins.
We will make a reasonable effort to process eligible cancellation requests received before fulfillment starts. Cancellation cannot be guaranteed once fulfillment or shipment has begun.
No cancellation fee is charged when an order is successfully canceled before fulfillment.
Need Help With a Return or Refund?
Include your order number and a clear explanation of your situation when contacting us. For damaged, defective, incorrect, or incomplete items, photographs or videos can help us review the issue and determine the appropriate next step.
Contact Customer Support ↗